Whether you're a family member calling directly or a healthcare professional sending a referral, here's exactly what happens next, in order.
Call, request an assessment online, or come to us through a referral from your doctor, OT, or discharge planner.
A Jinny Care assessor walks the home with you, measuring doorways, thresholds, bathrooms, and stairs against accessible-design guidelines and flagging fall risks. No cost, no obligation.
You get a written plan that prioritizes the modifications that matter most, with transparent, itemized pricing and a realistic timeline.
We pull any required permits and schedule crews around your family's life, not the other way around.
Licensed, insured crews complete the work. Most modification projects finish in days, not months.
We walk the finished space with you, then check back in at 30 and 90 days to make sure everything's still working the way it should.
Send patient or client details through our online referral form, by phone, or by fax, whatever fits your workflow. Flag urgency if it's a fast-approaching discharge.
We contact you within one business day to confirm we've received the referral and to ask any clarifying questions.
We contact the family directly to schedule the in-home assessment, and keep you informed at every step rather than going dark.
You receive updates as the case moves through assessment, plan approval, and construction, especially useful for discharge timelines.
Once work is complete, we send a final report confirming what was installed, so you have documentation that the home is ready.
Common questions
Most in-home assessments take 45–75 minutes, depending on the size of the home and how many areas we're evaluating.
Coverage for home modifications varies by program and individual circumstances. We can point you toward options worth exploring, such as VA Aid & Attendance or Alabama Medicaid waiver programs, but we recommend confirming eligibility and coverage directly with the relevant agency or your case manager.
We serve Jefferson and Shelby County, including Birmingham, Homewood, Vestavia Hills, Mountain Brook, Hoover, Trussville, Pelham, Hueytown, Alabaster, and Helena. Call us if you're just outside this area. We may still be able to help.
Yes. Jinny Care is a licensed general contractor in Alabama and carries general liability and workers' compensation insurance. License details are available on request.
Urgent cases are flagged the moment we receive them. We prioritize discharge-driven projects and will tell you upfront whether your timeline is realistic.